PRODUCT SUPPORT MATERIALS

Your customers need to be fully informed as to how to get the best from their investment in your product, be it a complex machine, a piece of self-assembly furniture, a garden shed or a software program.

The benefits of of providing good product support materials include:

• Increased user confidence and satisfaction
• Enhanced product reputation
• Reduction in complaints and customer support burden

We offer the development of custom product support materials ranging from simple, easy-to-understand assembly instructions, through CD or Internet-based product demonstrations, to comprehensive procedural and operational mauals and software help files.

We begin by obtaining a thorough understanding of the operation and technicalities of your product. Using sophisticated computer-based software technology and programs, such as Macromedia Authorware®, Director®, and Fireworks®, and Adobe Illustrator® and Photoshop®, our skilled technical writers and communicators will prepare draft communications for your review.

After any necessary editing, we will produce required materials whether these are paper-based, CDs, or Internet resources.

Ask us for a free, no-obligation review of your product and a quotation for providing appropriate support materials by clicking on this link:

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